Important: sending an enquiry does not create a client, advisory or professional-services relationship or commit either side to anything.
Who runs this website
HappyCustomers Lab Limited operates this website in New Zealand. In these terms, “we” and “us” refer to HappyCustomers Lab Limited in connection with this website and any separately agreed services.
What the website does
The website introduces customer-journey mapping and repair support. Examples and pathways are illustrative. They are not findings about your organisation, professional advice, or a promise of improved retention, revenue or another result. Any real conclusion must be tested against relevant customer and company evidence.
Enquiries and services
You may contact Patrick to discuss an enquiry. Before substantive or paid work begins, the parties must separately agree its scope, responsibilities, fees, confidentiality, data use, intellectual property, timing and cancellation terms in writing.
Using the site
You may view the site and share a link to it. Please do not misuse the site, interfere with its operation, or reproduce a substantial part of its content for commercial use without permission.
Third-party services and New Zealand law
The website may link to or use third-party services such as email and hosting. Their own terms may also apply. Nothing in these terms excludes or limits rights or obligations that cannot lawfully be excluded under New Zealand law.
Contact
For a general site question, email admin@happycustomers.co.nz. For privacy, email privacy@happycustomers.co.nz.