Short version: we collect only what we need to reply to and assess your enquiry. We do not sell it or treat an enquiry as permission to add you to a newsletter.
Who is responsible
HappyCustomers Lab Limited is the New Zealand company responsible for this website. Patrick Buckingham is the privacy contact for information handled through this site. Contact him at privacy@happycustomers.co.nz.
What we may collect
- Your name, email address, organisation and any other contact details you choose to provide.
- The customer-journey description or other information you choose to send by email.
- Correspondence and notes needed to respond to or follow up your enquiry.
- Basic technical and security information generated by our hosting provider.
Please do not send customer names, health or financial information, confidential business records, or other sensitive or identifying information through an initial enquiry.
Why we use it
We use this information to respond to and assess your enquiry, arrange any requested conversation or follow-up, operate and secure the website, and meet legal obligations. Providing information is voluntary, but without your contact details we cannot reply.
Who may handle it
Access is limited to Patrick, people he authorises where needed to help with the project, and service providers needed to deliver email, website hosting and security. Current providers include Google Workspace and Cloudflare. They may process information outside New Zealand under their service terms. We do not sell personal information or share it for unrelated marketing.
Booking and writing first
This version of the site has no chat assistant or online enquiry form. Booking opens Google Calendar. The optional five questions prepare an email draft in your own email app; your answers are not sent to HappyCustomers unless you review and send that email yourself. Please leave out customer names and private details.
How long we keep it
If an enquiry does not lead to further discussion, we aim to delete or de-identify it within 12 months after the last contact. If discussions continue, we keep relevant records only while reasonably needed for that purpose or required by law. Service providers may retain basic security logs under their documented schedules.
Your choices and rights
You can ask to access or correct personal information we hold about you. You can also ask us to delete it unless there is a lawful reason to keep it. Email privacy@happycustomers.co.nz. You may also contact the Office of the Privacy Commissioner.
Cookies and marketing
This website does not intentionally use advertising pixels or optional analytics cookies. Cloudflare may process essential technical data to deliver and protect the site. If optional analytics or advertising technology is added later, this notice will be updated before it is used. An enquiry is not consent to unrelated marketing.
The separate LinkedIn app privacy notice describes the planned Page integration. That notice is still under review and the integration is not active for Page management.