Operator
This website is run by Patrick Buckingham in New Zealand as an early-stage project called HappyCustomers. In these terms, “HappyCustomers”, “we” and “us” refer to Patrick in connection with this website.
What this site does
The website introduces an early-stage customer-journey and relationship-leakage concept. Examples and pathways are illustrative. They are not findings about your organisation, professional advice, or a promise of improved retention, revenue or another result. Any real conclusion must be tested against relevant customer and company evidence.
Enquiries
You may email Patrick to discuss the project or share an enquiry. He may respond, decline or defer. No service is offered or supplied through this website. Before any future substantive or paid work begins, the parties must separately agree its scope, responsibilities, fees, confidentiality, data use, intellectual property, timing and cancellation terms in writing.
Your use of the website
You may view the website and share its public link. Please do not misuse the website, interfere with its operation, or reproduce substantial content for commercial use without permission. Content remains owned by or licensed to its respective owner.
External services and legal rights
The website may link to or use third-party services such as email and hosting. Their own terms may also apply. Nothing in these terms excludes or limits rights or obligations that cannot lawfully be excluded under New Zealand law.
Contact
Questions about these terms: admin@happycustomers.co.nz. Privacy questions: privacy@happycustomers.co.nz.