Who is responsible
HappyCustomers is an early-stage project run by Patrick Buckingham in New Zealand. Patrick is responsible for personal information handled through this website and is the privacy officer. Contact him at privacy@happycustomers.co.nz.
What we collect
- Your name, email address, organisation and any other contact details you choose to provide.
- The customer-journey description or other information you choose to send by email.
- Our correspondence and notes needed to manage the enquiry.
- Basic technical and security information produced by the service hosting this website.
Please do not send customer names, health or financial information, or other sensitive, confidential or identifying customer information.
Why we use it
We use this information to respond to and assess your enquiry, arrange any requested conversation or follow-up, operate and secure the website, and meet legal obligations. Providing information is voluntary, but without your contact details we cannot reply.
Who handles it
Access is limited to Patrick, people he authorises where needed to help with the project, and service providers needed to deliver email, website hosting and security. Current providers include Google Workspace and Cloudflare. They may process information outside New Zealand under their service terms. We do not sell personal information or share it for unrelated marketing.
How long we keep it
If an enquiry does not lead to further discussion, we aim to delete or de-identify it within 12 months after the last contact. If discussions continue, we keep relevant records only while reasonably needed for that purpose or required by law. Service providers may retain basic security logs under their documented schedules.
Your choices and rights
You can ask for access to or correction of your personal information by emailing privacy@happycustomers.co.nz. You may also ask us to delete it; we will do so unless we have a lawful reason to retain it. If we cannot resolve a concern, you can contact the Office of the Privacy Commissioner.
Cookies, analytics and marketing
This launch website does not intentionally use advertising pixels or optional marketing analytics. A hosting service may use essential technical data to deliver and protect the website. If optional analytics or advertising technology is added, this notice will be updated and an appropriate choice provided before it is enabled. An enquiry lets us reply about that enquiry; it does not subscribe you to ongoing marketing.